Shipping Information

At Just Mosaic Tiles, we ship your order using the safest, fastest and most reliable methods possible. We have established strong relationships with some of the best delivery and freight carriers nationwide.

When your order ships, we will notify you of all carrier and tracking information as well as the estimated delivery date and time via email. After an order is placed, it usually takes 5-7 business days to process and leave the warehouse. Once it has been picked up by one our shipping companies, delivery is usually made between 10-14 business days. We encourage you to track your packages either online or though the carrier's phone service. Contact us at for assistance in tracking your package. We do not ship to P.O. boxes or military APO/FPO addresses.

In the event that you desire the products quickly, we, in most cases, are able to accommodate you. Please contact us at regarding expediting shipping fees.

Shipping Information
  • Most orders arrive 1-4 weeks after the date of purchase.
  • NEVER refuse a shipment.
  • Inspect the material thoroughly.
  • May incur additional charges when ordering from multiple manufacturers.

Delivery Type

Residential Delivery
  • A location that does not have a loading dock
  • Trucking carriers impose additional shipping costs to residential addresses because they have to switch to a smaller truck due to not being able to use 18 wheelers to deliver to limited access areas.
  • All orders are curbside delivery; when a lift gate is not provided it is the responsibility of the customer to unload the material.
  • Drivers are unable to enter your home. Customers are responsible for moving all materials inside the home, so please plan accordingly.
  • Does not always include a lift gate
Business Delivery
  • Non-residential area
  • Must have a loading dock on site
  • Must be open until 5:00 PM local time
Terminal Delivery
  • Terminal pickup (Once a shipping carrier is determined, we will alert you with instructions for local terminal pickup)

You can choose to have your order delivered to your home, a business, or you can pick it up at a designated freight terminal in your area. Usually, the charge for having the order sent to a business or delivered to a freight terminal is slightly less than to a home. If you choose this option, we will notify you as to the terminal location AFTER you make a purchase.

The freight carrier will usually contact you prior to the delivery. We will send you an e-mail listing the terminal phone number and a tracking number. If you have not heard from the freight carrier by the time you have received this e-mail, we suggest that you contact them to confirm the delivery date and time.

The freight company will usually give you the date of delivery, and a time window which should be a two to six hour time span.

Whoever is accepting the delivery must inspect it and sign for the order according to the Delivery Checklist we send you.

You need to make sure that the order is inspected when delivered. We provide you with a detailed inspection checklist to follow. If you are not going to be the one accepting the order, you have to make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged material, it must be noted on the paperwork in order for us to issue replacement material to you and for us to be properly reimbursed by the trucking company.

You must:
  • Inspect the material THOROUGHLY. Customers are responsible for noting on the delivery receipt any damaged or missing items.
  • Check your invoice or your order confirmation to verify that you have received the proper quantity of materials. If you believe that there are missing materials that were not shipped, please make sure you note those items.
  • The driver cannot leave until the customer signs the receipt so please BE THOROUGH.
  • If damage is not noted on the receipt, Just Mosaic Tiles cannot be held responsible for any damaged or missing items

Shipping to Canada

Just Mosaic Tiles does not charge extra to ship to Canada. We do not charge any additional fees for crossing the border with the exception of the Canadian Taxes, Duties and Broker Fees. We have our own customs broker and we take care of all of the paperwork for you and taxes.

The Canadian taxes are GST. GST is a 5 percent tax while the Duty is an additional 9.5 percent. Sometimes the province you live in might charge an additional tax such as HST. The Brokerís fee is a flat $95.00 fee to process all of the paperwork.

Please call for an exact total cost for your order.

Damage Policy
  • In detail on the receipt, mark the items that are damaged or missing and ask the driver to sign it.
  • Notify us of the claim within 2 business days from the date of delivery.
  • Once claim is approved the damaged or missing items noted on the receipt will be reordered and shipped as quickly as possible. Note: It usally takes 3-5 business days to approve a claim.
  • Keep all material, including paperwork and boxes. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material.
  • Take pictures of the damaged items and boxes.
  • If damaged or missing items are not noted on the receipt, Just Mosaic Tiles cannot be held responsible for any damaged or missing items. If the receipt is not marked, the only manner to file a claim is through the carrier.
  • All claims for shortage/deduction must be made within 2 DAYS after receipt of goods.

Cancellation Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped by either Just Mosaic Tiles or the manufacturer. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped by either Just Mosaic Tiles or the manufacturer the terms of our Returns policy will take effect.

Return Policy
  • There are no returns allowed in accessories (All trim pieces, underlayment, glue, .)
  • Some flooring has a No Return policy which is set forth by the manufacturer or the distributor. If this is a concern for you, please ask your sales representative prior to making a purchase.
  • There are no returns allowed on ceramic tile products.
  • We can accept returns on 4 cartons or more. There would be no return allowed on less than 4 cartons of any flooring.
  • Any returned cartons must be factory sealed. You would not receive any credit for opened cartons.
  • You would need to get a return authorization from our office prior to making a return. You can get a return authorization up to 10 days of the receipt of your order. No returns allowed after 10 days.
  • You would be responsible to pay the return shipping charge on any returns.
  • Once returned material is received by our vendor, we would issue you a credit or a refund. This process usually takes 4 to 6 weeks from the date the material was received.
  • If you decide to return any part of, or your entire order, you would be responsible to pay the *actual original freight charge, the return freight charge, and any applicable restocking fee which usually ranges from 10% to 25% of the order.
  • No returns on Natural Stone items they are considered Special Order.

Additional Charges
  • Note: Customer will be notified about additional charges prior to order approval.
  • When a customer marks a residential delivery location as a business delivery.
  • When a shipment is refused.
  • If customers cannot be contacted by a shipping carrier to schedule a delivery.
  • If the customer has the shipment delivered to a nearby terminal and does not pick up the material in accordance with the terminal's definition of a "timely manner." (This usually is a 3-5 business day time period).
  • The customer gives an incorrect shipping address. Customer will be charged according to the fees Just Mosaic Tiles is charged.
  • Customers living inside large metropolitan areas.
  • Customers living outside the contiguous United States.
  • Orders containing material from multiple manufacturers.